Support

Z Chat is a self-hosted messaging app: one-to-one and group chats, photos and files, voice and video calls, and a few small tools. New accounts are approved by hand. This page covers the practical things — reporting, blocking, deleting an account, and reaching a person.

Report a message or a user

• In the app: point at a message on a computer, or tap it on a phone, then press the flag button and choose Report message. You can add a reason. The message is sent to the moderators with the report.
• By email: write to [email protected] with the username, what happened and roughly when. A screenshot helps if you have one.
• Every report is reviewed. Moderators can remove content and suspend or close an account. Reports about illegal content, or anything involving a child, are handled first.

Block someone

• Press the blocked-circle button on any of their messages. Their messages and calls are then hidden from you. They are not told that you blocked them.
• To undo it, open Profile → Privacy & security → Safety & account → Blocked users and unblock them there.
• Blocking is separate from reporting: report if the content breaks the rules.

Delete your account

In the app: Profile → Privacy & security → Safety & account → Delete account, then type DELETE to confirm. If you can no longer sign in, email [email protected] from the address on the account with the subject Delete my account. The full steps, and what is kept afterwards, are on the account deletion page.

Contact a human

Email [email protected] for anything else: sign-in trouble, a stuck account, a payment, a bug, or a question about the rules. Include your username so we can find you. It is a small operation run by hand, so a reply can take a few days; every message is read.

Privacy requests go to [email protected] — see the Privacy Policy for what you can ask for.

Report a security issue

Security contact details are published at /.well-known/security.txt. Please email [email protected] rather than posting the issue publicly, and give us a chance to fix it first; we will confirm when we have received your report.

See also our Privacy Policy, our Terms of Service, the account deletion page, and our home page.